Ordering Process

1. Placing an Order
You may place an order through our website www.strongbird.shop by adding products to your shopping cart and proceeding to checkout. Before submitting your order, you can review all details, including items, prices, shipping costs, and payment method. By clicking the “Place Order” or similar button, you submit a binding offer to purchase the goods in your cart.

2. Order Confirmation
After you place your order, we will send you an automatic acknowledgment by email to confirm that we have received your order. This acknowledgment does not constitute acceptance of your offer. A binding contract of sale is formed only when we send you a second email confirming that your order has been dispatched (Shipping Confirmation) or when the goods are delivered, whichever occurs first.

3. Order Acceptance
We reserve the right not to accept your order for any reason, including but not limited to:

The product is out of stock or unavailable.

An error in the product description or price.

Suspected fraudulent or unauthorized transaction.

If we cannot accept your order, we will notify you by email and refund any payment already collected.

4. Order Cancellation
You may cancel your order at any time before it is dispatched, free of charge. To cancel, please contact our customer service team immediately. Once an order has been dispatched, you must follow our returns procedure as outlined in our Return Policy.

5. Order History and Account
If you create a customer account on our website, you can view your order history and track current orders. You are responsible for maintaining the confidentiality of your account credentials.

6. Customer Service
If you have any questions regarding your order, please contact us at:

Email: support@strongbird.shop

Contact Form: Available on our website under “Contact Us.”